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Customer Support

E-mail: support@axsim.racing

Click here to open a support ticket

FAQ Categories

Sound

"There's no sound coming from my speakers" 

  • Check for power connection to the sound bar and any loose cables.
  • Check for the correct output sound option from the speaker icon on taskbar and ensure that it is not set on mute.
  • Change the source of the sound bar either using the remote or by pressing the source button on right side of the sound bar.
  •  When connected to the PC, the sound bar shows two white lights on its front face.

Controls

"The steering motor is unresponsive"

  • Check all cables are connected to the back of the Simucube 2 steering motor and ensure led is illuminated.
  • Open “Simucube 2 True Drive” software and ensure operating mode states ‘connected’, and active profile is selected with ‘high torque mode’ enabled.
  • Check that E-stop status is ‘released’. If, E-stop is engaged, un-do the e-stop by twisting the red plunger and try again.
  • From ‘True Drive’ software click 'Paddock' (3rd icon in Simucube 2 True Drive Menu on the left), check that suitable profile is selected.

Pedal Calibration

"How do I recalibrate my pedals?"

Assetto Corsa Controls

"Assigning controls to steering wheel keys and pedals"

  • Open Assetto Corsa Content Manager/Assetto Corsa and go to the "Settings" menu.
  • (For assigning controls using content manager) Go-to Settings menu > Assetto Corsa > select Controls option.
  • (For assigning controls using Assetto Corsa) Go-to Main Menu > Options > Controls.
  • In the Controls menu, select "wheel" to be input mode.
  • To assign a function to a button or pedal, click on "Click to Assign" in front of the task, then press the desired button or pedal
  • Repeat the above step for each button that needs to be assigned a function
  • Save your new button assignments or click on "save preset" to save the settings.
  • Run the game and try the assigned control settings.

Motion Platform

"The D-Box motion system is not working"

  • Do a visual inspection to ensure that all cables are plugged in and movement of actuators is not restricted by any wires, and the haptic bridge placed underneath the simulator shows green lights.
  • Check for the live operational data by going to start menu > D-Box > D-Box System Monitor, and check that all the actuators are connected. If there are any red dots indicated, please contact us.

  • If steps 1 and 2 are as expected, go-to start menu > D-Box > D-Box Control Panel and press “Test” button. D-box platform should move upon this selection. Stop test after checking the D-Box movement.
  • Check for the status of game to be ‘ready’ from start > D-Box > D-Box Game Centre > Assetto Corsa (or your chosen game)
  • If D-Box works in test mode but not in game, go to C: > Program Files > D-BOX > Gaming > Assetto Corsa > ACwithLiveMotion.exe, and try running the game through here.
  • If you run Assetto Corsa through content manager, go to Content Manager > Settings > Content Manager Settings > Integrated(from drop down menu on the left) > D-box Integration, and make sure the box is check and in ‘D-Box location’ browse the following path: C: > Program Files > D-BOX > Gaming > Assetto Corsa > ACwithLiveMotion.exe
  • If steps 1 through 5 do resolve the issue please contact us.

Display(s)

"How do I configure triple screen setup?"

  • Ensure that the screens are turned on and properly set-up with all the HDMI and Display ports connected to the CPU.  
  • Right-click on the desktop and select "Display Settings" from the drop-down menu. Choose the correct resolution for your setup. 
  • Under "Select and Rearrange Displays" in "Display Settings" use the drag-and-drop functionality to arrange the monitors in the desired order. Ensure that the tops of the monitors align properly to create a seamless display.
  • Close the Display Settings, and open Nvidia Control Panel by right-clicking on the Windows desktop and selecting "Nvidia Control Panel" from the drop-down menu.
  • In 3D Settings > Configure Surround, PhysX check the option to "span displays with surround." Click "Apply" to confirm your selection.
  • In the "Configure Surround, PhysX" section, click "Configure" and arrange the display icons to match the physical configuration of your setup.
  • Select the correct resolution for your overall three-monitor setup, considering that it should function as a single large screen.
  • Make any necessary adjustments to the bezel correction, and click "Enable Surround" to finalize your setup.

Assetto Corsa Graphics Settings

"Setting-up triple screen for Assetto Corsa"

  • Go to Content Manager > Settings > Video And under "rendering mode", ensure Triple screen is selected.
  • Select the correct resolution from the list. 
  • Run the game.

Alternatively,

  • Open Assetto Corsa > Main menu > Settings > Video > Display
  • Under rendering mode, ensure triple screen is selected from the drop-down menu.
  • Select the correct resolution from the list. 
  • Run the game.

"Resolving unusual colour issues in Assetto Corsa gameplay "

  • Open Content Manager > Settings > Video > Post-Processing and check ‘enable post-processing effects.’
  • Under post processing > filter select ‘default’. 
  • Run the game and try the required filter.  

Alternatively,

  • Open Assetto Corsa > Main menu > Settings > Video > Effects 
  • Check ‘enable post-processing effects.’ 
  • From ‘effect present’ select ‘default’ mode. 
  • Run the game and try the required filter. 

AXSIM Remote Support

"How do I allow remote access to an AXSIM support representative?"

  • Open Start menu and open the Team Viewer software.
  • E-mail us with the User Id and password for remote access.

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